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Contact & Frequently Asked Questions

  • Need to contact us?

    Our sales team at Active Ventilation Products, is ready for your roof ventilation questions.

    We are available by phone, email or fax. Please feel free to reach out with any questions or comments you may have. Our team will be sure to answer all questions with the best of our abilities.

    Email Address: sales@roofvents.com

    Telephone number: 1-845-565-7770

    Toll-free line: 1-800-766-3836

    Location & Mailing Address:

    Active Ventilation Products, Inc
    311 1st St
    Newburgh, New York 12550

  • Business Hours

    Hours: Monday - Thursday: 8:30 a.m. - 5:30 p.m.
    Friday: 8:30 a.m. - 3:00 p.m.
    Saturday & Sunday: CLOSED

    Active Ventilation Products Inc. is closed for all National Holidays.

    If you contact Active Ventilation Products Inc., during closed hours, you may leave a voice message or email us at sales@roofvents.com

    Additional Contact Information

    AVP welcomes your questions or comments. If you have questions which are unable to be answered by browsing through this website, you may contact AVP by phone or email.

Frequently Asked Questions

How do I place an order?

All orders are placed through the AVP website. Add all items to your cart, insert all of your information and submit your order. The sales team will contact you via email with a freight quote and payment link by the following business day.

I placed an order, when do I pay?

AVP provides a two-step process. After submitting your order, the sales team will find the best shipping quote and send it back to you with a payment link. Click on the payment link to put in your credit card information to complete your order. Be sure to check your spam folder if you do not receive a quote within 48 hours.

How long will my order take to get to me?

Orders typically take around 1-2 weeks depending on the size of your order and your location. 

Can I return my items if I'm unsatisfied with them?

Only certain items are returnable within 30 days. Please view our Return Policy here.

How do I know what type of vents I need?

Below are some helpful links:

What are the most common types of roof vents?

What are Roof Vents?

Rooftop Ventilation

Flat Roof Ventilation

Pitch Roof Ventilation

Do any of the vents spin?

No, none of the AVP vents spin. The louvers are designed to allow air to move freely through the vent while preventing rain and wildlife from entering inside. 

What does "collar height" mean?

Collar height is the distance between the flange and the bottom of the head of the vent.

How do I know what collar height I need?

See our Climate Zone chart to determine the collar height you will need. The more snow your area receives, the taller the collar you should have. 

How do I know how many vents I need for my attic?

See the Vent Calculator to help determine the number of vents and what size you will need. First, choose what type of vent you are looking for. Then, either enter the width and length of the space you intend to ventilate or enter the area in square feet. Then select the vent size you intend to use. The calculator will then determine how many vents you need to ventilate that space. 

What colors can I choose from?

AVP offers over 40 colors to choose from. You can view the Color Chart here.

Still have a question?

Send an email to sales@roofvents.com or call 845-565-7770