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Return and Cancellation Policy

*** RETURNS WITHOUT AUTHORIZATION WILL NOT BE REFUNDED ***

Residential Products

If a customer changes their mind as to their purchase, returns are accepted only with an authorization number issued by Active Ventilation Products Inc. The product must also be mill finish, which means “not painted”. Products need to be factory fresh, (not installed) and in the original box with all accessories included. Only residential products that are new unused and are 3, 4, 5, 6, 7, 8, 9, 10, 12, 14 inches in diameter and with collar heights of 1, 2 and 4 inches tall as a maximum can be returned. If the product has been used in any way it cannot be returned. All authorized returns must be made within 30 days of the invoice or sales receipt date. All authorized residential returns (3-14 inches in diameter) (1-4 inch collars) are subject to a 20% restocking fee and shipping charges to the customer are not subject to a refund.

If you meet of the above guidelines for a refund, you may request an authorization number by calling 845-565-7770 or emailing sales@roofvents.com. For your protection, please insure returns for the full value of the original purchase price. Active Ventilation Products Inc., (AVP) is not responsible for any damage that occurs on the return shipment. Your adjusted refund amount will be processed within 10 business days of receipt of the products.

Returns must be shipped prepaid to the address below:

Active Ventilation Products
311 1st Street
Newburgh, NY 12550

Commercial Products

Commercial roof vent, roof jack and commercial roof accessory orders are not returnable. Commercial vents and jacks are 16, 18, 20, 24, 30, 36, 42, and 48 inches in diameter and or have collar heights of 6, 7, 8, 11, 12, 18, 24 inches. Retro-fits, and roof accessories such as roof curbs and curb mounted flanges are also not returnable. Commercial roof vents and roof accessory orders do not qualify for a refund because they are custom and manufactured to order. All commercial sales described above are final.

Cancellation Policy

If you wish to cancel an order, please try to do so within 3 hours of ordering during business hours, this helps to ensure that cancelled order does not ship. If you order on Saturday or Sunday, try to cancel before 10:30 am the following Monday morning. Likewise, if the order is placed on a legal holiday, try to cancel the order on the next business day before 10:30 am. To cancel orders call 800-247-3463 during business hours or send request us by email to sales@roofvents.com. Please be sure to provide your name, phone number, address and order number associated with the order.

Powder Coating

Active Ventilation Products Inc., offers over 25+ colors. Please be aware that painted products are considered custom and are not returnable. The sale of painted products is considered final.

Correct Address

When placing an order, please make sure your shipping address is correct. Freight carriers charge fees to correct incorrect shipping addresses. If the address provided by the customer is shown to be incorrect by the freight carrier handling the order, the customer will be responsible for the surcharge incurred.

Construction Site Address

When shipping to a construction site, please let the office know at the time the order is being placed. This can be done over the phone during business hours 800-247-3463 or by email sales@roofvents.com. There is also an added charge for deliveries to construction sites.

Prior Delivery Notification

Notification of 24 hours in advance of delivery is available for an additional fee.

Disclaimer: Active Ventilation Products Inc., (AVP) manufactures all of its products. All the merchandise that leaves the factory is new. Refurbished products are not sold unless specifically sold as refurbished.

Disclaimer: AVP offers an old fashioned customer support experience for those who call the sales office with product related questions. It is called “pre-sale customer support”. This support is available in efforts to explain product features and application. Basic roof ventilation questions are answered, but in a general non-specific way. All answers are referenced to the standards of International Building Code (IBC).

Disclaimer: Customer support should not be viewed as a shortcut for due diligence. It is exclusively up to the customer to determine what ventilation they may or may not need. This includes which type of product, size, amount, and all of the customizable distinguishing features (such as collar heights, diameters for example) that may or may not be best for their home or building.

Disclaimer: AVP does not offer a satisfaction guarantee. Therefore again, it is of the utmost importance that customers know the requirements needed for ventilating their home or building before ordering.  AVP does not claim to cure, resolve or prevent any or all existing conditions to the structure being ventilated. AVP is not a local roofing company and can’t give a visual inspection and an overall evaluation that may be needed. It is best for customers to work with local professionals such as roofers, mechanical contractors or even an architect depending on the scope and scale of the project.