Returns are accepted only with an authorization number issued by Active Ventilation Products Inc. The product must be mill finish, in other words "not painted". Products need to be factory fresh and in the original box with all accessories included. Only residential products that are new and unused can be returned. These sizes are 3, 4, 5, 6, 7, 8, 9, 10, 12, 14 inches in diameter. In addition to collar heights of 1, 2, and 4 inches. If the product has been used in any way it cannot be returned. All authorized returns must be made within 30 days. To clarify, within 30 days of the invoice or sales receipt date. All returns are subject to a 20% restocking fee and shipping charges to the customer.
If you meet the above guidelines for a refund, you may request an authorization number. Do so by calling 845-565-7770 or emailing [email protected]. For your protection, please insure returns for the full value of the original purchase price. Active Ventilation Products Inc. is not responsible for any damage that occurs on the return shipment. Your adjusted refund amount will be processed within 10 business days of receipt of the products.
Returns must be shipped prepaid to the address below:
Active Ventilation Products
311 1st Street
Newburgh, NY 12550
Commercial roof vent, roof jack, and commercial roof accessory orders can not be returned. The Commercial vents are sizes 16, 18, 20, 24, 30, 36, 42, and 48 inches in diameter. In addition to collar heights of 6, 7, 8, 11, 12, 18, 24 inches. Retro-fits and roof accessories such as roof curbs and curb-mounted flanges are also not returnable. These do not qualify for a refund because they are custom and manufactured to order. All commercial sales are final.
If you wish to cancel an order, please try to do so within 3 hours of ordering. This helps to ensure that canceled order does not ship. If you order on the weekend, try to cancel before 10:30 am the following Monday. Likewise, if the order is placed on a holiday, try to cancel the order on the next business day before 10:30 am. To cancel orders call 800-247-3463 or send a request by email to [email protected]. Please be sure to provide your name, phone number, address, and order number.
Active Ventilation Products Inc. offers over 40 colors. Please be aware that painted products are considered custom and are not returnable. Therefore, the sale of painted products is final.
When placing an order, please make sure the shipping address is correct. Freight carriers charge fees to correct incorrect shipping addresses. If the address provided by the customer is incorrect, the customer will be responsible for the surcharge.
When shipping to a construction site, please let the office know when the order is being placed. This can be done over the phone at 800-247-3463 or by email [email protected]. There is also an added charge for deliveries to construction sites.
24 hours advance notification of delivery is available for an additional fee.
Disclaimer: Active Ventilation Products Inc., manufactures all of its products. All of the products that leave the factory are new. AVP does not sell refurbished products are not sold unless specifically sold as refurbished.
Disclaimer: AVP offers an old-fashioned customer support experience for those who call the sales office with product-related questions. It is called “pre-sale customer support”. This support is available in an effort to explain product features and applications. Basic roof ventilation questions are answered but in a general non-specific way. All answers are referenced to the standards of the International Building Code (IBC).
Disclaimer: Customer support should not be viewed as a shortcut for due diligence. It is exclusively up to the customer to determine what ventilation they may or may not need. This includes which type of product, size, amount, and all of the customizable distinguishing features (such as collar heights, diameters for example) may or may not be best for their home or building.
Disclaimer: AVP does not offer a satisfaction guarantee. Therefore, it is of the utmost importance that customers know the requirements needed for ventilating their home or building before ordering. AVP does not claim to cure, resolve or prevent any or all existing conditions to the structure being ventilated. AVP is not a local roofing company and can’t give a visual inspection and an overall evaluation that may be needed. It is best for customers to work with local professionals such as roofers, mechanical contractors, or even an architect depending on the scope and scale of the project.