At AVP, we know that the most important step after purchasing, is receiving the product in a timely manner. Below are a few points of information to explain the process in how orders are shipped. Above all, questions that are not covered should be directed to our office at 845-565-7770.
For low quantity orders or consist of smaller sized vents (18” in diameter or smaller) are shipped by UPS. While on the other hand, high quantities or larger vents (20” in diameter or larger) ship by truck. AVP ships Monday-Friday. Lastly, orders placed on weekends or holidays will be processed the next business day.
AVP will ship to residential, commercial and construction site locations throughout the continental US. However, orders shipped to APO, FPO and PO Boxes are automatically sent through the US Post Office.
AVP will drop ship orders to facilitate the reduction of handling and delivery time.
Please let us know that you want your order to go to a construction site when placing your order. This information must be reported to the freight company. Freight companies charge extra for delivery to constructions sites and this charge will be passed on to the customer.
Shipping charges are based on the weight, size, and distance. There are additional charges for next day, second day and three day delivery times. These charges are processed at the time the order is shipped.
Notification of 24 hours in advance of delivery is available for an additional fee.
When placing an order, please make sure your shipping address is correct. UPS and freight carriers charge us fees to correct incorrect shipping addresses. If the address we are given, is proven to be incorrect then we are required to pass the additional charge to the customer.
Upon receiving your order please inspect the shipment immediately. If there is any damage to the product and or box, you should refuse the order and tell the carrier that; “you are refusing delivery because the package is damaged”. In addition, please contact AVP immediately so that a claim can be submitted and a replacement order can be expedited. If there is partial damage (one of several boxes), accept the shipment and make note of the damage on the carrier’s Delivery Receipt. Please fax the Delivery Receipt to AVP immediately at 845-562-8963. If you are not present at the time of delivery, then call AVP immediately to make arrangements to return the damaged order. All damage notifications must be received within 3 business days of receipt of shipment. However, if you have any questions, feel free to reach out.
A damage claim consists of a letter describing the damage to the packaging and the product. If shipped by UPS we need the tracking number off of the label. If shipped by common carrier we need a copy of the delivery receipt. Also, please take digital pictures of both the packaging and products and E-mail them to [email protected] Packaging (box and packing materials such as bubble wrap) must be retained for 7 business days in the event UPS or the carrier wishes to inspect the damaged packaging. All damage submissions must be received within 5 business days of receipt of shipment.
AVP strives to provide economical, safe and timely delivery of our products. The following freight carriers have Tariffs with AVP:
For international orders we ship "material instead of air".
We manufacture special telescopic or collapsible ventilators. This means the collar slides into the head of the ventilator. Thus saving space and allows the shipping of more ventilators per container. Ventilators are collapsed into the “shipped” position, “inspected” and then “installed” by just fastening with four screws. In addition, we can pack the smaller ventilators into the larger ventilators. This fills the empty space inside the ventilators and basically ships them for the cost of only the larger ventilators.
For example, a 20 foot dry freight container can hold 63 of the cubic inch boxes. This method of packing results in the shipping of 189 units of each size of ventilator. The total amount of units shipped for a 20 foot container is 945 ventilators. There is a remaining 19 inches on the end that can be used for other ventilators or accessories.
For another example, a 40 foot dry freight container can hold 145 of the 30 cubic inch boxes. To clarify, this method of packing results in the shipping of 435 units of each size of ventilator. The total amount of units shipped for a 40 foot container is 2,175. There is a remaining 17 inches on the end that can be used for other ventilators or accessories.
No ventilation manufacturer in the world can pack and be space efficient more than Active Ventilation Products, Inc.
Above all, if you have any questions please email us at [email protected] or call us at 1-800-766-3836.